| Providing
quality products and service is extremely important to us
at Avstar Media. We hope that the information provided will
help you resolve any issues you might encounter with our system.
If you do not find the information you need or have any questions
about our system, please feel free to contact us at support@avstarmedia.com.
System Requirements:
 |
Windows Operating System (Win98 or higher) |
|
Pentium 200Mhz processor |
|
64 mb of RAM |
|
CDROM drive |
|
Sound card |
|
800 x 600 screen resolution |
|
16 bit high color |
|
20 mb of hard disk space |
Frequently Asked Questions
Installation
I get an
“Unable to Install...” message when launching
the Setup.exe file.
Cannot find c:\program files\avstar
media\”your course title”\cdcm62.exe.
Login
When logging
in as a User, the system cannot find my name.
I Forgot my password.
Administrative Features
The users I register aren’t
being saved when I exit the LMS.
When I attempt to import a record from disk, I
receive a “No records to import found” error message.
When attempting to import from e-mail, I receive
a “no import records found” error message.
When I attempt to export to e-mail, I get a “Host
not found” error message.
User Features
I change my password, but on
my next login it has reset to the default.
Records of my lesson completion are not being
saved.
When exporting to disk, the system returns an
“error writing record” message.
When exporting to e-mail, the system returns a
“host not found” error message.
Lesson Playback
Graphics are poorly rendered (distorted).
Audio tracks not playing in selected tutorials.
Note: Not all tutorials contain audio narration.
 Installation
Error messages |
|
|
| Q: |
I get an “Unable
to Install...” message when launching the Setup.exe
file. |
| A: |
No Administrator Privileges. If your computer
is configured with User Groups, you may lack the privileges
necessary to write to the hard disk. Contact your system
administrator. |
|
|
| Q: |
Cannot find c:\program
files\avstar media\”your course title”\cdcm62.exe.
|
| A: |
The application folder has
been moved or renamed. If the folder was moved or renamed,
your shortcut icons will need to be re-pointed to the
cdcm62.exe file. Right click the shortcut icon and click
Properties. From the Shortcut tab, use the Browse feature
to locate the cdcm62.exe file, or type in the new path.
|
| Login |
|
|
| Q: |
When logging in
as a User, the system cannot find my name. |
| A: |
Not currently registered.
An administrator must register each user before they can
access the Avstar Media courseware. Contact the administrator
and have them verify the registration information. |
|
|
| Q: |
I Forgot my password.
|
| A: |
The administrator can verify
the user password from the Admin/Registration feature
of the LMS. Administrators can also reset the password
from the Registration feature. |
| Administrative
Features |
|
|
| Q: |
The users I register
aren’t being saved when I exit the LMS. |
| A: |
You don’t have read/write
privileges to the Records folder. This problem typically
occurs with a Server Records install. Make sure the Records
folder at the server records location has been established
with Read/Write, Create, Modify, and Delete privileges. |
|
|
| Q: |
When I attempt to
import a record from disk, I receive a “No records
to import found” error message. |
| A: |
Incorrect drive letter selected
for import records. Select the correct drive letter from
the drive letter dropdown list. |
|
|
| Q: |
When attempting
to import from e-mail, I receive a “no import records
found” error message. |
| A: |
The import record zip files
have not been copied to the Temp Zip folder. Drag and
drop the zip files attached to the student record e-mails
into the “Course Title” Temp Zip folder. (example:
Pilot Training Temp Zip) |
|
|
| Q: |
When I attempt
to export to e-mail, I get a “Host not found”
error message. |
| A: |
You do not have an active
internet connection. Establish an internet connection.
or
Your e-mail server is incompatible with the e-mail function.
Call Avstar Media Support.
|
| User
Features |
|
|
| Q: |
I change my password,
but on my next login it has reset to the default. |
| A: |
You do not have the necessary
privileges to the Records folder. Contact the system administrator
and request read/write access to the Records folder. |
|
|
| Q: |
Records of my lesson
completion are not being saved. |
| A: |
You do not have the necessary
privileges to the Records folder. Contact the system administrator
and request read/write access to the Records folder. |
|
|
| Q: |
When exporting
to disk, the system returns an “error writing record”
message. |
| A: |
No disk in the floppy disk
drive. Ensure that a disk has been inserted into your
floppy drive.
or
Insufficient disk space. Ensure that sufficient space
exists on the target disk.
or
Incorrect drive letter chosen. Change the drive letter
to match your floppy disk drive location. |
|
|
| Q: |
When exporting to
e-mail, the system returns a “host not found”
error message. |
| A: |
You do not have an active
internet connection. Establish an internet connection.
or
Your e-mail server is incompatible with the e-mail function.
Call Avstar Media Support.
|
| Lesson
Playback |
|
|
| Q: |
Graphics are poorly
rendered (distorted). |
| A: |
Computer screen resolution
set too low. Avstar Media courseware requires a minimum
16 bit, 64,000 colors screen depth. Running the courseware
with an 8 bit, 256 color screen depth will result in poorly
rendered images. Reset the screen depth to a minimum 16
bit. |
|
|
| Q: |
Audio tracks not
playing in selected tutorials. Note: Not all tutorials
contain audio narration. |
| A: |
No Sound Card. Ensure
the playback machine has an installed sound card.
or
Speakers OFF or un-powered. Check all speaker connections
and ensure the speakers are receiving power and are
turned on.
|
|
